Many of our customers do not know the difference between the various audio formats for telephone switchboards; that may not seem to be a problem, but if you have a company with a switchboard or voicemail you will know how important this aspect is. So,...
One of the most prominent places businesses can use professional greetings are within their automated attendants, or phone trees. We've all heard familiar phrases like "Press 1 to reach Sales, Press 2 for Customer Support...
What is the difference between a voicemail and a switchboard? What do I need for my company? This is a doubt that those not accustomed to technology often face. But no problem, we are here to help you! Let's start by explaining what a telephone...
Choosing a male or female voice for your switchboard is often one of the biggest dilemmas for all our customers. We know that males and females have always had physical differences, but there are also psychological differences that our society has shaped within us; in fact,...
Many of you have certainly heard of inbound Customer Care, but few will have gone into it in depth. Today, this article will attempt to explain what it is in a very simple way and what privacy obligations it is necessary to comply with. You...
A few weeks ago, going about the usual household chores, 46-year-old Susan Rigler decided to call a well-known "home furnishings" company for information about curtains. Because of the high telephone traffic, Susan is put on hold to be connected with the appropriate department, and while waiting...
Some customers sometimes ask us if they can have a switchboard "office closed” message read in Spanish by the same English speaker! Perhaps there is a tendency to think that a professional result is that given by a telephone message read in any way, provided...
That the switchboard market is changing is clear to everyone. Thanks to the internet, cloud switchboard offers are evolving, especially those offered in the U.S. market, and as we know, things that are done in the USA often act as "forerunners". In this article we want to...