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QUESTIONS AND ANSWERS

FAQ If you cannot find your question, contact us!

On this page you will find the most frequently asked questions and answers concerning our service. But if you have any other queries, write to us or call us using the contact details you find in the "ABOUT US" section

QUOTE/ORDER

The voices used are human or computerized?

You can decide whether to order messages with a computerised (synthetic) voice or a human voice. To better protect your corporate image, of course, we highly recommend the second one. Make your choice in quote form.

How do I go about obtaining a quote?

Go to our website's homepage and simply click on "get quote"; you will access our quick and easy-to-use online form where you can: enter the wording for your messages; find useful tips for writing them; select the male or female voice you prefer; choose the foreign languages you require, the backing music, and indicate your required file format.

What are the turnaround times?

Messages recorded with real human voice actors' voices are delivered within a maximum of 48 hours, often sooner. Messages with synthetic (robot) voices are delivered after a few seconds.

How do you calculate the price quoted?

The price consists of a fixed amount per message and an amount proportionate to the number of characters that compose the text of the message. In addition to these two variables linked to the production cost, the system calculates a price for the usage rights of the messages. This price is indicated only in the cart and is proportionate to the number of languages required. To know the price of the quote is very easy: just fill out the simple form by clicking on CALCULATE QUOTE . The total amount of the quote reported in the online form is considered "one-off" so there will be no more due in the future for the use of recorded messages.

Can the quote be changed?

Of course - simply click on the "edit" button at the top of the email quote that will have been sent to you at the email address you provided. In this way you will have direct access to your quote and be able to change any of the items.

Can the order be changed?

The wording for the messages or the voice chosen cannot be changed once payment has taken place. It is possible, however, to have messages reread by our voiceover talents where an error in pronunciation or reading has occurred, and/or to change the file format, all at no extra cost.

How do I highlight any special pronunciations or notes?

If the messages contains unusual words, our customer service section will contact you immediately and then inform the mother-tongue voice talents about the correct pronunciation. If you prefer, you can contact our customer service section directly about any particular need or requirement (see ABOUT US page).

Can I preview the message before paying for it?

This is only possible if you select a synthetic voice. Obviously, for the voices of professional human voice actors, this is not possible. However, if you are not satisfied, the messages will be re-recorded until you are completely satisfied. The important thing is not to ask to change the voice actor and/or the text. And if you are still not satisfied even after the messages are re-done, you may request a full refund of the amount spent.

How does the "Money back guarantee" work?

If you are not satisfied with our service you can request a refund of the amount you have spent within 10 calendar days of the receipt of your order. Before proceeding with the refund, we are available to solve any artistic aspects that have not satisfied you (speed and style of reading, volume of the musical base, editing, audio format of the message, ...). It is not possible to modify the script you have requested and the voice you have listened to and chosen on our site. If after these changes you are not yet satisfied, we will send you the refund.

FOREIGN LANGUAGES

What do I do if I can't see the foreign language I need in the list?

We can record messages in any foreign language, even in languages that are not listed on our online form; simply send an email request (see ABOUT US page) and we will contact one of our local mother-tongue voice talents who will read your messages with impeccable pronunciation. We guarantee a 48-hour delivery for those languages as well.
We'd also like to point out that we employ only mother-tongue voice talents for all languages.

Do we need to provide the script in the foreign language?

The price you receive will include a translation service that will translate your message into any language. All you need to do is to send us the wording in the original language and we'll take care of the rest. If you would rather use your own translation, you can load it in the order form through a dedicated function.

MUSICAL BACKING TRACK

Do I have to pay anything for adding musical backing tracks to my messages?

The backing track is included in the price of message production, whether you choose a track with royalties payable, or one with copyrights already taken on by TELEPHONE VOX. However, if you choose a backing track with copyright (a famous one), you will have to directly pay the relevant agencies an annual subscription authorising you to use said musical backing track (for more information see page “MUSICAL BACKING TRACKS”).

Will I have to pay performing rights?

The performing rights must be paid only if you require music protected by copyright, with liable charges, for your messages. The performing rights should not have to be paid if you choose musical backing tracks from our catalogue. For more information on copyright issues and broadcasting rights, we suggest you to visit the "BACKGROUND MUSIC" page of our website.

TECHNICAL INFORMATION

How are the messages you produce uploaded onto our switchboard/telephone?

If you have a switchboard, IVR or any other kind of complex system that has been installed by a qualified technician, we will contact a local system integrator who will do the work remotely or by visiting your offices. In the case of all other types of simple landline phones or mobiles we will upload the message using a special piece of technical equipment called a "TELEPHONIC INTERFACE".

What do I do if your list doesn't contain the file format I require?

Don't worry - we can produce customised messages in any audio format. Our website shows the most commonly used and best-known formats. Let our production department know your specific needs and requirements (see ABOUT US page)

I have received the audio messages I ordered, but I can't hear them very well. Is this normal?

The sound quality depends on the file format requested. For example, it is normal that WAV format, 8khz, and 16bit audio play with reduced quality, but this is not cause for worry as it is still typical phone sound quality. Clearly, it is impossible to hear everything in high-fidelity over the phone! However, to demonstrate that the work we have delivered is perfect, we will also provide a version in MP3, the highest quality.